Question 1

What differentiates Fortiqo from other ERP partners?

Accepted Answer

We combine in-depth ERP knowledge with a pragmatic approach: short lines of communication, personal involvement and solutions that really work in practice. Moreover, our team of technical specialists is ready to solve any customization or integration question.

Question 2

Do you support internationally operating companies?

Accepted Answer

Yes, many of our clients have companies at home and abroad. We help implement Dutch and foreign companies, regularly working with local partners in other countries. Thus, our customers are guaranteed local expertise and a perfectly set up NetSuite environment.

Question 3

Is there a permanent point of contact during the collaboration?

Accepted Answer

You will have a permanent team around you that knows your organization like no other. This way there is always someone available and you never have to repeat your story.

Question 4

Is NetSuite suitable for small businesses?

Accepted Answer

Yes! For small or start-up organizations, there is the NetSuite Starter edition. This allows you to immediately use the powerful NetSuite platform and scale up as the situation demands.

Question 5

Wat kost een implementatie van NetSuite?

Accepted Answer

De kosten hangen af van de omvang van je organisatie, het aantal gebruikers en de complexiteit van je processen. De licentie is een maandelijks bedrag dat betaald wordt aan Oracle NetSuite zelf, de implementatie is een eenmalig traject dat we samen met jou inrichten. Voor een indicatie op basis van jouw situatie gebruik je eenvoudig onze prijscalculator .

Question 6

Where will my data reside?

Accepted Answer

Customers with Dutch headquarters have their data stored in data centers in the Netherlands or Germany. From NetSuite, you can see for yourself where your account is hosted.

Question 7

Hoe lang duurt een implementatie?

Accepted Answer

Dat hangt af van de scope. Voor een afgebakend traject praten we doorgaans over enkele maanden, van kennismaking tot livegang. Bij internationale uitrol over meerdere entiteiten en landen kan dat langer zijn, omdat je dan in fases werkt en per entiteit kijkt naar de lokale eisen.

Question 8

Werkt NetSuite met meerdere landen, valuta en entiteiten?

Accepted Answer

Ja. Met NetSuite OneWorld beheer je meerdere entiteiten, valuta en landen in één systeem, met consolidatie over je hele organisatie. NetSuite ondersteunt 190+ valuta die dagelijks worden bijgewerkt, 27 talen en is uitgerold in 215+ landen en gebieden. Voor btw-berekening en rapportage worden 100+ landen ondersteund.

Question 9

Werkt NetSuite met onze Microsoft 365-omgeving?

Accepted Answer

Ja. NetSuite integreert met Outlook, Teams, SharePoint, OneDrive en Excel. Vanuit Outlook kun je e-mails, contactpersonen en afspraken koppelen aan klanten en projecten in NetSuite. SharePoint en OneDrive kunnen aan records gekoppeld worden voor documentbeheer. Voor BI en analyses werkt NetSuite samen met Power BI via SuiteAnalytics Connect.

Question 10

Heeft NetSuite ingebouwde AI?

Accepted Answer

Ja. NetSuite biedt AI-functionaliteit die ingebouwd is in het platform, niet als losse module toegevoegd. Voorbeelden zijn AI-assistenten voor het samenvatten van records, anomalie-detectie in transacties, intelligente factuurherkenning en forecasting in supply chain en finance. NetSuite AI is ISO 42001-gecertificeerd voor AI Management Systems.

Question 11

Kan NetSuite koppelen met onze webshop en bestaande systemen?

Accepted Answer

Ja. Met ConnectR, onze eigen integratietechnologie, koppelen we je verkoopkanalen en bestaande software aan NetSuite zonder fragiel maatwerk per koppeling. Veel klanten draaien overigens prima op standaard NetSuite zonder externe systemen, koppelingen bouwen we als ze nodig zijn, niet standaard.

Question 12

Wat doet Fortiqo na livegang?

Accepted Answer

Na livegang blijf je bij hetzelfde vaste team dat je systeem heeft gebouwd. We lossen vragen op, denken mee en ontwikkelen je inrichting door naarmate je bedrijf verandert. Bij NetSuite-upgrades (tweemaal per jaar) begeleiden we je in de overgang.

Question 13

Is NetSuite customizable without programming knowledge?

Accepted Answer

Yes! Many customizations, such as additional fields, lists, reporting & dashboards, or workflows, you can simply set up yourself. For more extensive configurations you sometimes need programming knowledge, but many things you can easily arrange without code.

Question 14

Will my customizations be retained when NetSuite is upgraded?

Accepted Answer

Good question! In the vast majority of cases, your changes will work as usual. And if there are important changes, NetSuite will let you know in time, so you can test everything in a Sandbox or Release Preview. At Fortiqo, we follow this closely and are happy to help you keep your NetSuite environment up-to-date!

Question 15

What are the API capabilities of NetSuite?

Accepted Answer

NetSuite offers extensive API capabilities that allow developers and businesses to integrate, extend and automate the platform. A standard REST API is available that allows you to get started right away. It is also possible to develop your own API endpoints via RESTlets. For integration with BI tools, SuiteAnalytics Connect is available.

Question 16

Do you also develop custom integrations?

Accepted Answer

Yes, we can also provide customized links. As soon as a system has a possibility to exchange data through file exchange, API or webhooks an integration can be made. Already realized links can also be customized to customer requirements.

Question 17

What is the NetSuite AI Connector Service?

Accepted Answer

The NetSuite AI Connector Service is an integration service that supports the Model Context Protocol (MCP) and provides customers with a secure, flexible and scalable way to connect their own AI with NetSuite.

Question 18

Do you also offer support outside regular business hours?

Accepted Answer

Yes, we offer opportunities for SLAs where we are available outside business hours and on weekend days for additional support and assistance.

Question 19

How does my NetSuite environment stay current?

Accepted Answer

NetSuite releases a major update twice a year. In the Release Preview environment, you can test the new features and go through your most important processes before the update automatically appears in your live environment.

Question 20

Is NetSuite reliable?

Accepted Answer

Yes, NetSuite is very reliable. It is a cloud-based ERP system with automatic backups and strict security measures. Current uptime figures can be found on NetSuite's status page.

Question 21

What can you do with NetSuite's financial module?

Accepted Answer

With NetSuite Financial, you manage all your accounting processes in one system: from general ledger, accounts payable and accounts receivable to reporting, consolidation and cash flow management. Everything is transparent in real time and directly linked to the rest of your business processes.

Question 22

How does NetSuite support month-end closing and consolidation?

Accepted Answer

NetSuite automates periodic closings with workflows, approval processes and automatic journal entries. Consolidation across multiple entities and currencies is done at the touch of a button, without Excel exports or manual work.

Question 23

Can NetSuite handle multiple currencies and entities?

Accepted Answer

Yes. Multi-entity and multi-currency are standard. You work globally with local accounting rules and consolidate everything in one group currency.

Question 24

How does NetSuite automate the billing process?

Accepted Answer

Invoices are automatically created from sales orders, subscriptions or projects. Reminders, payments and processing are fully digital and immediately visible in the reports.

Question 25

Can NetSuite be interfaced with my current accounting or banking systems?

Accepted Answer

Yes. Through ConnectR or standard APIs, we easily connect NetSuite to your bank, reporting tools or external financial systems. Check out our integration marketplace to learn more about connecting systems to NetSuite.

Question 26

How does NetSuite ensure that my financial data is secure?

Accepted Answer

NetSuite runs in Oracle Cloud data centers with ISO and SOC certification. With multi-factor authentication, encryption and continuous monitoring, your financial data remains optimally protected.

Question 27

What does the switch to NetSuite Financial specifically provide?

Accepted Answer

Faster closings, less manual work and real-time visibility into cash flow and results. Above all, companies that switch experience more control, better reporting and less reliance on Excel.

Question 28

What makes NetSuite CRM different from traditional CRM systems?

Accepted Answer

Unlike stand-alone CRM solutions, NetSuite CRM provides a 360-degree customer view . Because it is fully integrated with finance and operations, you not only have visibility into sales data, but also support requests, open invoices, contracts and inventory levels. This ensures seamless collaboration between sales and the back office.

Question 29

How does NetSuite CRM improve sales productivity?

Accepted Answer

Users of NetSuite CRM see an average 15-20% increase in sales productivity . This is achieved through Sales Force Automation (SFA), which automates manual tasks such as lead registration and order processing. This allows the sales team to focus on closing deals instead of administration.

Question 30

What exactly does the "360-degree customer view" entail?

Accepted Answer

The 360-degree customer view means that all interactions with a customer are captured in one central system. From the initial website visit and lead contact to final order processing and customer service. Every department looks at the same real-time data , significantly improving the customer experience.

Question 31

How does lead and opportunity management work within NetSuite?

Accepted Answer

NetSuite automatically categorizes contacts based on their position in the sales funnel (Lead > Prospect > Customer). Lead management: Capture and track leads instantly. Opportunity management: Gain insight into customer interests, estimated deal value and success rate to effectively prioritize your pipeline.

Question 32

Can I manage quotes and orders directly from the CRM?

Accepted Answer

Yes, NetSuite CRM offers advanced quote and order management . You can create formal offers, link them to opportunities and turn them into a sales order with a single click. This prevents double entry and speeds up the quote-to-cash process.

Question 33

Is NetSuite CRM suitable for growing organizations?

Accepted Answer

Absolutely. As a cloud solution , NetSuite is designed to scale with your business . It automates complex processes and provides real-time dashboards for both reps and managers so you can make strategic decisions based on up-to-date data.

Question 34

How does NetSuite prevent order entry errors?

Accepted Answer

NetSuite automates the flow from quotation to order. Because data is captured centrally only once, the need for manual acquisition disappears. Thanks to preset price lists, discount rules and credit limits, the system immediately notifies you if an order does not meet the conditions. This guarantees error-free processing and protects your margins. For companies with a webshop, our ConnectR connection also ensures seamless synchronization between your e-commerce platform and the back office.

Question 35

What is Available to Promise (ATP) and how does it help my customer service?

Accepted Answer

Available to Promise (ATP) gives you real-time visibility into what you can actually deliver based on current inventory, purchase orders and production scheduling. Instead of an estimate, you instantly give the customer a reliable delivery date. This prevents disappointment and reduces the number of status inquiries to your inside sales department. Want to know more about the underlying logistics? Then check out our solutions for NetSuite Inventory Management .

Question 36

How are returns handled in NetSuite?

Accepted Answer

In NetSuite, a return authorization (RMA) is linked directly to the original sales order. Once the warehouse receives and inspects the goods, the inventory status is automatically updated. The finance department can then generate a credit memo or refund with a single click. This streamlined process ensures quick processing without administrative chaos.

Question 37

Can I work with complex pricing arrangements and graduated discounts?

Accepted Answer

Yes, NetSuite is ideally suited for organizations with complex pricing structures. You can easily set prices by customer group, specific customer or based on volumes purchased. This is essential for wholesale and distribution companies to accurately monitor margins. Temporary promotions or tiers are also automatically applied during order entry.

Question 38

Does NetSuite also support dropshipping and special orders?

Accepted Answer

Absolutely. For items that you don't keep in stock yourself, NetSuite generates a linked purchase order directly to the supplier upon the sales order. In doing so, you maintain full visibility of the shipment status, while the administrative processing of purchasing and sales is completely synchronized within one platform.

Question 39

How does the NetSuite customer portal benefit my organization?

Accepted Answer

With the customer portal, you give customers self-service 24/7. They can place orders, view the status of their shipments and report returns without intervention from your team. This reduces pressure on inside sales and increases customer loyalty through maximum transparency. Curious about the different portals in NetSuite? Check out our page on NetSuite portals.

Question 40

How does NetSuite ensure 100% reliable inventory visibility?

Accepted Answer

NetSuite acts as the "single source of truth . Because sales, purchasing and logistics work in the same system, inventory is updated in real time with every transaction. With features like cycle counting (periodic counts), you keep inventory accurate without shutting down your warehouse. This prevents "ghost stock" and ensures that your Order Management is always based on reality.

Question 41

How do I avoid inventory shortages and surpluses with Demand Planning?

Accepted Answer

NetSuite uses historical sales data and current trends to forecast future demand through Demand Planning . The system then automatically generates proposals for purchase orders (Supply Plans ). This allows you to purchase just enough to meet demand without unnecessarily tie up capital in surpluses. This is essential for healthy margins in wholesale and distribution .

Question 42

Is it possible to work with batch and serial numbers for traceability?

Accepted Answer

Yes, full traceability is a highly valued feature within NetSuite. You can track products from receipt to delivery based on batch or serial numbers . This is crucial for quality control , warranty handling and compliance. You also capture specific characteristics per batch, such as expiration dates , which is essential for industries working with perishable goods or strict regulations.

Question 43

How does NetSuite support working with multiple warehouse locations and BINs?

Accepted Answer

Whether you have one warehouse or ten international distribution centers, NetSuite manages them all in one view. Within a warehouse, you can work with BIN locations (fixed or variable spots on the rack). This allows warehouse employees to know exactly where to stock or pick an item via mobile scanners , which minimizes search time and reduces the margin of error.

Question 44

Can I use mobile scanners for my warehouse processes?

Accepted Answer

Absolutely. With NetSuite's mobile interface, employees record receipts, movements and pick lists directly on the shop floor via handheld scanners. The data is synchronized instantly, so the back office always sees what's happening in the warehouse. Curious about the details of the NetSuite WMS app? Check out the NetSuite WMS page for more information.

Question 45

What inventory valuation methods does NetSuite support?

Accepted Answer

NetSuite offers complete flexibility in financial inventory valuation. You can choose methods such as FIFO (First-In, First-Out), LIFO, Average Costing or Standard Costing for each item group. Because logistics is directly linked to financial records, your balance sheet and income statement are always up-to-date in real time. Read more about this on the NetSuite Financials page.

Question 46

How does NetSuite WMS help accelerate order picking?

Accepted Answer

NetSuite WMS optimizes the picking process through smart strategies such as batch picking or wave picking. The system automatically calculates the most efficient walking route through the warehouse, allowing employees to walk fewer meters and process more orders per hour. This is directly linked to your order management system , so priority orders are always picked first.

Question 47

Does NetSuite WMS support completely paperless operations?

Accepted Answer

Yes, with NetSuite WMS's mobile app, you replace paper pick lists with real-time instructions on mobile scanners. Employees scan barcodes at every step (receiving, moving, picking), updating data directly in the ERP. This ensures maximum speed and eliminates the chance of reading errors or lost documents.

Question 48

Can I configure my own warehouse layout and zones?

Accepted Answer

Absolutely. You can completely virtually map your warehouse in NetSuite WMS by defining zones and BIN locations. This allows you to apply logistics strategies such as "put away" rules where items are automatically directed to the most logical location. This level of control is essential for complex wholesale and distribution operations .

Question 49

How does WMS reduce the margin of error during shipping?

Accepted Answer

Through barcode scanning, NetSuite WMS enforces validation on every item picked or packed. If an employee scans the wrong product or quantity, the system immediately issues an error message. Picking is often followed by a checking and packing step where the shipment is finally verified before the label is printed.

Question 50

How does interfacing with carriers and Track & Trace work?

Accepted Answer

NetSuite WMS integrates seamlessly with shipping platforms and carriers . Once a shipment is notified, Track & Trace information is automatically linked back to the order in NetSuite. This allows both your customer service and end customer to track the status of the delivery in real time, providing a huge relief to your inside sales force.

Question 51

Do I have to adapt my warehouse processes to the software?

Accepted Answer

No, exactly not. A major advantage of NetSuite WMS is that menus, screens and workflows are easily customizable without the need for complicated customization. So you can set up the software to support your specific way of working. You can read about how we help customers with a digital transformation in our working method .

Question 52

How does NetSuite ensure that the correct production version is always used?

Accepted Answer

NetSuite uses integrated revision management for bills of materials (BOM). Any change to a design or component is recorded in a new version with a specific effective date. As a result, the shop floor never works with outdated drawings or instructions. This is crucial for quality and traceability, especially in industries with strict compliance rules. Read more about how we set this up on our article management and logistics page.

Question 53

What is the difference between planning against limited and unlimited capacity?

Accepted Answer

In scheduling against unlimited capacity, you assume an ideal situation (coarse scheduling). When planning against limited capacity (Finite Scheduling), NetSuite takes into account the actual availability of machines and personnel. The system only releases orders when there is actual space in the work centers. This prevents congestion on the shop floor and ensures a reliable delivery promise towards your order management and sales .

Question 54

How does digital control work on the shop floor (Shop Floor Control)?

Accepted Answer

Through a user-friendly tablet app, production workers can write their time, record material consumption and make ready reports in real time. There is no more paper involved. Because this data lands directly in NetSuite, the production manager sees progress and actual production costs versus the estimate directly on his dashboard.

Question 55

Can I also manage outsourced manufacturing processes in NetSuite?

Accepted Answer

Yes, NetSuite supports the entire process of outsourcing. You can link purchase orders for services to your production orders, accurately tracking inventory movement to the external partner. This allows you to maintain visibility into your lead times and inventory positions, even if the product is not physically in your warehouse. This is a common feature within the manufacturing industry .

Question 56

How does NetSuite help calculate the exact cost price?

Accepted Answer

NetSuite links materials (BOM), labor (routing) and indirect costs directly to the production order. As a result, you not only have insight into the theoretical cost price, but also see the post-calculation directly. Any deviations in consumption or time become immediately visible at the financial level, allowing you to monitor margins within the NetSuite Financial module.

Question 57

Is MRP (Material Requirements Planning) part of the production module?

Accepted Answer

Yes, NetSuite has powerful MRP functionalities. Based on sales orders and inventory levels, the system automatically generates proposals for purchase orders and production orders. Please note that advanced planning functions, such as the Planning Workbench, often require the Advanced Manufacturing module. Our consultants will be happy to advise you which flavor best suits your process.

Question 58

How does NetSuite help control procurement expenditures and budgets?

Accepted Answer

NetSuite provides complete control through purchase requisitions (requisitions) and automated approval workflows. Before an order is actually placed, it must first be approved by the appropriate manager based on thresholds or departmental budgets. This prevents unauthorized spending and ensures that purchasing is always in line with financial strategy. Want to know more about financial processing? Check out our page on NetSuite Financial .

Question 59

How can I objectively measure the performance of my suppliers?

Accepted Answer

With NetSuite, you monitor real-time delivery reliability, price deviations and quality by supplier. Because receipts are linked directly to the original purchase orders, you can see at a glance which suppliers are consistently delivering on time and as agreed. This helps you move from operational procurement to strategic supplier management and negotiate better contract terms.

Question 60

How does Demand & Supply Planning benefit my purchasing?

Accepted Answer

Demand Planning predicts future needs based on historical sales data and current trends. NetSuite then translates this forecast into a Supply Plan, which automatically proposes purchase orders. This takes into account lead times and safety stock. This ensures that you never miss out, while preventing excessive capital tied up in your warehouse inventory .

Question 61

How does the NetSuite Supplier Portal work?

Accepted Answer

The supplier portal is a secure environment where suppliers themselves can view, confirm purchase orders and track the status of payments. This eliminates hundreds of emails and phone calls back and forth. Suppliers can even upload their own data and invoices, significantly reducing the administrative burden on your procurement team.

Question 62

Does NetSuite support '3-way matching' when checking invoices?

Accepted Answer

Although the logic for 3-way matching is standard in NetSuite, full automation in the Dutch market requires a specific approach. At Fortiqo, we make this process truly 'touchless' by deploying Zone&Co (ZoneCapture) . Where standard solutions often have difficulty with Dutch invoice characteristics, ZoneCapture ensures flawless scan-and-recognition and automatic matching at line level. In this way, you combine the power of NetSuite with the best automation for the Dutch practice.

Question 63

Can I manage price agreements and contracts centrally?

Accepted Answer

Sure. You can define specific price agreements, quantity discounts and framework contracts per supplier. When creating a purchase order, NetSuite automatically selects the appropriate price based on the contract or latest agreement. This is essential for wholesale and distribution companies that work with fluctuating purchase prices and want to track margins closely through their order management .

Question 64

What is the advantage of quality management within your ERP system?

Accepted Answer

The biggest advantage is that quality is no longer a "separate" process. Inspections are directly linked to logistical actions, such as the receipt of goods in the warehouse or the reporting of the completion of a production order. This prevents double entry and ensures that the quality status of your inventory is always visible in real time for both purchasing and sales . There is a single source of truth , which is crucial during audits.

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