Increase your service level and eliminate manual processes. Give customers, suppliers, and partners direct access to the data they need. Always secure, central, and 24/7 available.
Fewer manual tickets
Self-service availability
The NetSuite Portal offers your organization a central, digital environment in which you collaborate easily and securely with external relations. Customers, suppliers and partners get online access to exactly the information relevant to them: from order status and invoices to inventory levels, support tickets and project hours.
In this way, you create a single channel for communication, information exchange and collaboration. That means fewer manual operations, faster handling of questions and higher customer satisfaction. Registering an order, uploading documents or tracking a support case everything is integrated into one accessible NetSuite portal.
Self-service for your customer, time savings for your team
Customers can place orders, submit questions and register payments themselves. They can also view their order history and download documents.
With the customer portal, you give your customers 24/7 access to quotes, orders, invoices, stock and support.
Actively involve partners in the commercial process
Partners can manage leads, contacts and notes in their own portal, follow up on sales opportunities and place orders themselves with direct insight into current stock. In addition, the portal offers transparency in sales reports and commissions. In this way you strengthen your relationship and work efficiently together on revenue growth.
With the partner portal, you give your partners access to CRM functionalities within NetSuite.
More insight, less mail traffic
Smart workflows allow suppliers to add or change data themselves, without creating extra work for your team. They have insight into open and historical purchase orders and can confirm or adjust delivery dates themselves. In case of outsourced work, they easily register their hours worked via timesheets per project, giving you up-to-date insight into progress and costs.
With the supplier portal, you give suppliers secure access to relevant information in NetSuite.
Request a demo and find out what the NetSuite Portal can do for your organization.
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