Efficient order management from quotation to payment

Process returns and refunds without delay or error proneness

In NetSuite, register return requests directly from the customer portal or internally and link them to the original order. Items are checked for quality and automatically returned to stock or handled according to the appropriate return flow.

Manage prices, tiers and discounts from one central environment

With NetSuite, you manage multiple price lists and discounts without manual intervention. You can easily set customer-specific prices and set pricing rules based on volume, item groups or promotional terms. Promotions such as temporary discounts or free items are automatically applied during order entry.

Offer your customers insight and action, without intervention from your sales department

Through the NetSuite customer portal, customers have access to their own order history, outstanding invoices and return requests. They can create new orders or initiate returns themselves. This increases customer satisfaction and relieves your employees because less manual follow-up is required.