Privacy and cookie statement

Privacy and cookie statement

Last updated on October 14, 2025

Introduction

Your privacy is important to Fortiqo. This statement tells you what personal data we collect, why we collect it and what rights you have in doing so.

1. Who is responsible for your data?

Fortiqo, based in the Netherlands, is responsible for the processing of personal data as described in this statement. Do you have any questions? If so, please contact us at info@fortiqo.nl.

2. What personal data do we process and why?

We collect and process personal data when you use our services, contact us or visit our website. This is done on the following legal bases:

• Performance of an agreement: to perform our services properly.
• Legal obligation: for example, for our administration or tax return.
• Justified interest: to improve our website, service and communication.
• Consent: for the use of non-emergency cookies or sending marketing messages, for example.

The data we may process include:

• Name, company name and contact details
• Address and billing information
• IP address and website usage
• Payment information through third-party payment providers
• Preferences for communication or marketing

We only process data that is necessary for the purpose for which you share it with us.

3. How long do we keep your data?

We do not keep your data longer than necessary. Different retention periods apply to different types of data:

• Invoice and payment data: 7 years (required by law)
• Customer data: up to 2 years after the last point of contact
• Marketing data: up to 2 years after the last interaction or until you unsubscribe
• Data via marketing tools
  • Google Analytics: 14 months
  • Hotjar: 12 months
  • Microsoft Clarity: 30 days (session recordings), 13 months (heatmaps)

4. Do we share your data with third parties?

No, we do not sell your data. We only share it with third parties when necessary for our services. Examples include:

• Shipping and payment providers
• Marketing and analysis tools
• IT and hosting partners

We conclude processing agreements with these parties to protect your data properly. If data is processed outside the EU (for example, by Google or Microsoft), we ensure that this is done under applicable privacy agreements such as the EU-US Data Privacy Framework or through standard contracts.

5. Cookies and tracking technologies

Our website uses cookies to function properly and to analyze usage. We distinguish between functional cookies (for the basic operation of the site), analytical cookies (such as Google Analytics) and marketing cookies (for personalized advertising and campaign analysis).

Google Analytics

• IP addresses are anonymized
• Data is not shared with other Google services
• Retention period: up to 14 months

Leadinfo

We use the lead generation service of Leadinfo B.V., Rotterdam, the Netherlands. The tool recognizes company visits to our website based on IP addresses and shows us publicly available information, such as company names or addresses. In addition, Leadinfo places two first-party cookies, to evaluate user behavior on our website and the tool processes domains from form entries (e.g., "Leadinfo.com") to correlate IP addresses with companies and improve services. More information is available at www.leadinfo.com. On this page: leadinfo.com/opt-out. you have an opt-out option. If you opt-out, your data will no longer be recorded by Leadinfo.

6. Security and spam detection

To protect our website from abuse and spam, Fortiqo uses Google reCAPTCHA (version 3). This technology automatically analyzes visitor behavior to determine whether a form is filled out by a human or an automated system (bot).

In this analysis, data such as IP address, mouse movements, browser type and time on the page may be processed and transmitted to Google. This data is used exclusively to prevent misuse and improve the security of our website.

The processing takes place based on our legitimate interest to protect our online forms from unwanted traffic. More information on how Google handles this data can be found in Google's Privacy Policy and Terms of Service.

7. Your rights

As a user, you have the right to:

• Access to your data
• Correction or deletion of your data
• Restriction of or objection to processing
• Transfer of your data (data portability)
• Withdrawal of previously given consent
• Submit a complaint to the Personal Data Authority(autoriteitpersoonsgegevens.nl)

Would you like to exercise any of these rights? Then send an e-mail to info@fortiqo.nl. You will receive a response within 5 working days.

8. How do we secure your data?

We take appropriate measures to protect your data. These include:

• Technical security such as encryption and firewalls
• Access control and confidentiality for employees
• Active monitoring and a data breach procedure

9. Questions or complaints

Do you have questions about this privacy statement or the processing of your data? Email us at info@fortiqo.nl.

This statement may be amended in the event of new developments. The last modification date can be found at the top of this page.