With the NetSuite Customer Portal, you give your customers 24/7 access to their quotes, orders, invoices and support requests.
Customers have instant access to their current orders, invoices and quotes.
Customers easily enter orders and returns themselves with up-to-date inventory info.
Queries and tickets are linked directly to your CRM, including status updates.
Place orders and register returns yourself
With the NetSuite customer portal, you give your customers direct online access to their own information. Think of viewing open quotes, current orders, invoices and stock statuses. Customers can place orders themselves, register returns and submit support requests. This is not only convenient for them, but also a relief for your sales and support team.
Request a personal demo and discover how the NetSuite customer portal contributes to more efficient processes and stronger customer relationships.
The customer portal gives your customers a personalized online environment where they can find everything relevant to their order, delivery or payment. The interface is clear and secure, with real-time information from NetSuite. This reduces the need for customers to call or email, and instead leaves time for personal attention or sales opportunities.
The NetSuite customer portal gives your customers direct access to their own environment within your organization. They see current and completed orders, can download quotes and invoices, view outstanding amounts and pay directly. Everything is clear and real-time, directly from NetSuite.
And that's not all: customers can place orders themselves, register returns and even submit support requests. When entering an order, they immediately see their own price agreements and current stock information. Returns can also be easily processed digitally. Thanks to the direct link with NetSuite, everything is automatically transferred to your internal processes.
In addition to order and payment information, you can also offer a digital product catalog, including images, stock and item information. This prevents back-and-forth mail and gives customers one clear place to arrange everything.
Does a customer have a question or problem? Then he simply creates a support case himself. This is automatically linked to NetSuite CRM and handled by your team without any unnecessary links.
Each customer gets his own access rights and can add additional users within his organization. Think of colleagues from procurement, finance or logistics. This keeps the lines of communication short and clear, without you having to manage everything.
The result? Less manual work for your team, faster turnaround times and a professional customer experience.
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